Summary:
Dailymealz is looking for a dedicated Account Manager to be the main point of contact between company and customers to ensure that customers’ needs are understood and satisfied. Also he/she will handle complaints, collect and analyze data to improve the overall customer experience.
The ideal candidate should have a passion for listening to others and a drive for helping them. Applicants should also have excellent communication and negotiation skills.
Responsibilities:
Communicate with customers through phone, email and in person to understand their business needs for building and maintaining relationships with them
Create account plans for key clients, including setting goals, strategies, and action plans to achieve account growth and revenue targets
Collaborate with cross-functional teams to ensure the successful execution of account plans and identify growth opportunities within territory
Maintain updated knowledge of company products and services and how they can be tailored to meet the specific needs of key clients
Resolve customers’ issues as quickly and effectively as possible by working closely with relevant teams
Collect data and conduct regular reports to track the account performance
Stay up-to-date with industry trends, market conditions, and competitor activities that may impact key clients
Requirements:
BA/BS degree in Business Administration or relevant field
2 to 4 years of proven experience in account management
Fluent in English language
Excellent listening, negotiation and presentation skills
Strong verbal and written communication skills
Experience in FMCG industry is a plus